We will send you an electronic proof before printing commences. Check the proof carefully and if the correct sign or electronically approve it and return the signed or electronically approved proof to us. If in our opinion the print colours or artwork are not appropriate for the product ordered or will only give average results we will make a recommendation on the proof. We do not accept claims arising from issues we have drawn attention to in our recommendations. No printing will proceed without a signed proof. We take no liability for errors or omissions once a proof is signed so please check proofs carefully.
Sending Orders and Artwork
Email your order with the artwork attached to email@example.com Ensure the job name and order number or invoice number are in the subject box. Always remember to send your artwork in one of our useable formats. More information is available in the Artwork Information section. It is your responsibility to ensure you have approval from the owner of the artwork to use it.
Below is an example of a raster graphic that has been converted to vector artwork:
A vector graphic is an ideal format to supply artwork as the majority of decorating processes including pad printing, screen printing and laser engraving can only use vector artwork. Vector artwork can also be easily converted into raster artwork if required. Artwork in this format is saved as mathematical equations and can easily be edited and resized without compromising the image quality.
Vector artwork can be supplied in the following file types:
- EPS – Encapsulated PostScript
- CDR – Corel Draw
- AI – Adobe Illustrator
- PDF – Portable Document Format (ensure artwork is converted to curves / paths to avoid font conflicts)
Colours vary greatly in the digital process. If it is important to get a close colour match on a product using the digital print process please supply Vector Art.
A raster graphic is made up of grids of pixels and can’t be as easily edited or resized and in order to use raster graphics for most decorating processes such as screen printing, pad printing or laser engraving they must first be converted or redrawn as vector graphics. Raster graphics can be used with digital printing processes however it is important that it is supplied in high resolution especially if the print area is larger as resizing the image will reduce its quality. If raster graphics are supplied we will attempt to make this artwork useable otherwise the flat fee of $65.00* per hour for our Artwork Wizard service will be charged to convert or redraw artwork.
Raster artwork can be supplied in the following file types:
- JPG, BMP, TIFF, GIF – Raster files
- DOC, PPT, XSL, PUB – MS Office files
All artwork, film, plates and screens created by Bizpromo in the production of an order remain the property of Bizpromo Ltd.
The product colours illustrated in our catalogue and website are matched as closely as the printing process will allow. Actual product colours may vary and they can also vary from shipment to shipment and this is beyond our control. Always ask to see a sample to verify the product colour is suitable for your requirements as we do not accept returns due to minor colour variations.
The Pantone Matching System (PMS) was designed for mixing and controlling colours within the offset printing industry and the colour fidelity of this system is achieved using offset printing inks printed on coated and matt white paper stock. All other printing processes including digital printing have adopted the PMS system as a colour reference guide only for colour matching. It is important to remember that the inks used in such printing processes cannot be mixed according to the PMS recipes so PMS matches on promotional products can vary from almost perfect in some processes to only approximate in others. The colour of the product chosen is also a big factor in our ability to match PMS colours. Please do not hesitate to ask for more information about PMS colours if you have any concern as to whether the printing process can deliver the level of accuracy you require on the products you order. For pad and screen printing, close PMS colour matches are best achieved on white products. Reasonably close matches can also be achieved on frosted clear and silver surfaces but as the colour of the product gets darker the ability to match PMS colours diminishes. Full colour digital printing processes can only achieve approximate PMS colour matches at best. It is very important to be aware of this limitation as it is unavoidable and we do not accept returns based on digitally generated colours not matching PMS colours.
Please ask to see an actual sample of the product you wish to order to ascertain its suitability for your requirements. We do not accept returns of products deemed not to be suitable for the desired purpose for any reason after they are decorated.
We will warn you about printing limitations including the ability to match PMS colours on your proof. If you have any concerns that the finished product may not meet the standards you require we strongly recommend requesting a pre-production sample. The cost of pre-production samples is determined by the cost of the applicable setup charges plus the cost of the product. Once the pre-production sample is approved, normal setup charges apply to the production run.
Standard Lead Time
Under normal circumstances, ex-stock branded product will be dispatched from our factory within 5-7 working days of receipt of the signed proof assuming the product ordered is in stock. Actual lead times may vary depending on the workload of the factory and we cannot be held responsible for orders taking longer than 5 working days to complete. All lead times quoted are ex-factory and do not include the transit time. Unprinted ex-stock orders will be dispatched within 48 hours of receipt and acceptance of an order under normal circumstances assuming we have stock available. Lead times for indent orders vary depending on the manufacturer and method of delivery. They are also influenced by external factors that are beyond our control so our quoted lead time for indent orders are only approximate and can change without notice.
Freight is free* of charge to one location in New Zealand ex-stock orders. (* Exclusive Bizpromo products which are Calendars, Magnetic Note Pads and Print)
Unless we have agreed otherwise, all orders will be dispatched for delivery by 48 hour courier service with a reputable freight company of our choice and freight is free of charge. Free freight applies to the first delivery address and for split deliveries, there is a $20.00 packing charge for each additional delivery. Free freight applies for deliveries within NZ only. Overnight freight, when required, is additional. If a delivery date is specified on your order and overnight freight has to be used to meet your deadline, the extra cost will be charged to your account.
Delivery charge on Calendars, Magnetic Note Pads
Auckland is free of charge to one location, North Island $16+GST/carton, South Island $22+GST/carton and Waikato Region $14+GST/carton.
- Payment is due with your order
- Payment Methods: Online Banking - Bizpromo Limited / ASB Bank / 12-3119-0205787-00 (Enter an order number or the last 4 digits of our invoice number as reference) or by Credit Card
- Account Holder: Payment terms are strictly by the ‘Payment due’ date stated on our invoice unless prior arrangements have been made with Bizpromo limited.
- Account Holder: Where we have supplied the goods at a special price and your payment has not been received by the due date stated in the special promotion or on our invoice. Bizpromo reserve the right to charge you the normal list price for the product supplied.
- Please contact Bizpromo to arrange credit terms outside those mentioned above.
- *Indent Premium Calendar Orders: 50% Deposit required on all indent orders, with the balance to be paid within 7 working days after delivery. Please note that as this item is customised with your branding we cannot accept cancellations after you have signed off your Artwork.
Claims for faulty goods must be made in writing within 30 days of the invoice date. Faulty goods will be replaced free of charge. Credits or refunds in respect of faulty goods will only be issued at our discretion. Many of our products are low-cost advertising items and may in some cases have minor imperfections that do not impair the function of the product. Such imperfections must be accepted when purchasing low-cost items and shall not be considered the faulty product.
Damaged, Lost or Late Deliveries
We do not accept any liability whatsoever in respect of goods damaged, lost or delayed while in transit by a carrier. Your goods are carried under the terms and conditions of the carrier and any claims for delay, damage or loss in transit must be made against the carrier. Please notify us of any claims for lost, late or damaged goods. We will take reasonable steps to assist you to resolve the issue with the carrier. If you wish to contact the carrier directly please advise us and we will furnish you with appropriate contact details.
When split deliveries are required the freight is free but there is a $20.00 packing charge for each delivery.
Unprinted stock in good saleable condition may be returned by arrangement within 7 days of the invoice date. A restocking fee of 15% of the invoiced cost of the goods (inclusive of GST) will apply and our determination as to whether the stock is in good saleable condition will be final. If the original invoice included a freight charge, the freight component will not be credited.