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Pillow Box - Large - 127011
How the process works for custom printed promotional products.
To Ensure Fast & Accurate Service
To help us process your order quickly and accurately, please provide the following information when placing your order:
1. Product Information
Please include the product name and SKU number, which can be found at the bottom of the product description.
2. Order Details
Let us know your preferred product colour and quantity.
3. Artwork
For the best printing results, please provide your logo or artwork in vector format.
4. Branding Colour
Please provide the PMS (Pantone Solid Coated) colour number for your printed branding. This helps us reproduce your branding colour as accurately as possible.
Not sure of your PMS colour? We can provide a PMS colour chart or reference link to help you choose.
[What is PMS Colour?]
5. Company & Delivery Details
Please provide your company name, contact details, and delivery address.
6. Required Delivery Date
If you need your order by a specific date, please let us know when placing your order. We’ll check the production and delivery timeframe to help ensure your order arrives when you need it.
Proofs
We will send you a digital artwork proof before printing commences. Check the proof carefully and if the correct sign or electronically approve it and return the signed or electronically approved proof to us. If in our opinion the print colours or artwork are not appropriate for the product ordered or will only give average results we will make a recommendation on the proof. We do not accept claims arising from issues we have drawn attention to in our recommendations. No printing will proceed without a signed proof. We take no liability for errors or omissions once a proof is signed so please check proofs carefully.
Sending Orders and Artwork
Email your order with the artwork attached to info@bizpromo.co.nz, ensure the job name and order number or invoice(Quote) number are in the subject or invoice(Quote). Always remember to send your artwork in one of our useable formats. More information is available in the Artwork Information section below. It is your responsibility to ensure you have approval from the owner of the artwork to use it.
Required Artwork Format - Vector
A vector graphic is an ideal format to supply artwork as the majority of decorating processes including pad printing, screen printing and laser engraving can only use vector artwork. Vector artwork can also be easily converted into raster artwork if required. Artwork in this format is saved as mathematical equations and can easily be edited and resized without compromising the image quality.
Vector artwork can be supplied in the following file types:
-
EPS – Encapsulated PostScript
-
CDR – Corel Draw
-
AI – Adobe Illustrator
-
PDF – Portable Document Format (ensure artwork is converted to curves / paths to avoid font conflicts) - Important note: Please note that saving as PDF or above format from Bitmap is not a vector artwork. The PDF should be saved from the original vector.
Please refer to the table below for comparison.
What are vector and bitmap images, and how are they different?
Vector vs. Bitmap Images - Comparison


What if you don’t have any of these formats above?
- We recommend that you contact the person who created your logo or artwork. Normally, the designer can supply it in a vector format if they create your logo with one of the programs above.
- If you don’t have any of these formats above and don’t have a designer, we can redraw your logo for $35+gst per logo. Please note that if the artwork is too complicated, it may incur an extra cost.
For the full information, please click the link below.
What are vector and bitmap images, and how are they different?
Artwork Ownership
All artwork, film, plates and screens created by Bizpromo in the production of an order remain the property of Bizpromo Ltd.
Product Colours
The product colours illustrated in our catalogue and website are matched as closely as the printing process will allow. Actual product colours may vary and they can also vary from shipment to shipment and this is beyond our control. Always ask to see a sample to verify the product colour is suitable for your requirements as we do not accept returns due to minor colour variations.
PMS Colours
The Pantone Matching System (PMS) was designed for mixing and controlling colours within the offset printing industry and the colour fidelity of this system is achieved using offset printing inks printed on coated and matt white paper stock. All other printing processes including digital printing have adopted the PMS system as a colour reference guide only for colour matching. It is important to remember that the inks used in such printing processes cannot be mixed according to the PMS recipes so PMS matches on promotional products can vary from almost perfect in some processes to only approximate in others. The colour of the product chosen is also a big factor in our ability to match PMS colours. Please do not hesitate to ask for more information about PMS colours if you have any concern as to whether the printing process can deliver the level of accuracy you require on the products you order. For pad and screen printing, close PMS colour matches are best achieved on white products. Reasonably close matches can also be achieved on frosted clear and silver surfaces but as the colour of the product gets darker the ability to match PMS colours diminishes. Full colour digital printing processes can only achieve approximate PMS colour matches at best. It is very important to be aware of this limitation as it is unavoidable and we do not accept returns based on digitally generated colours not matching PMS colours.
Product Suitability
Please ask to see an actual sample of the product you wish to order to ascertain its suitability for your requirements. We do not accept returns of products deemed not to be suitable for the desired purpose for any reason after they are decorated.
Pre-Production Samples
We will warn you about printing limitations including the ability to match PMS colours on your proof. If you have any concerns that the finished product may not meet the standards you require we strongly recommend requesting a pre-production sample. The cost of pre-production samples is determined by the cost of the applicable setup charges plus the cost of the product. Once the pre-production sample is approved, normal setup charges apply to the production run.
How the process works for custom printed promotional products.
To Ensure Fast & Accurate Service
To help us process your order quickly and accurately, please provide the following information when placing your order:
1. Product Information
Please include the product name and SKU number, which can be found at the bottom of the product description.
2. Order Details
Let us know your preferred product colour and quantity.
3. Artwork
For the best printing results, please provide your logo or artwork in vector format.
4. Branding Colour
Please provide the PMS (Pantone Solid Coated) colour number for your printed branding. This helps us reproduce your branding colour as accurately as possible.
Not sure of your PMS colour? We can provide a PMS colour chart or reference link to help you choose.
[What is PMS Colour?]
5. Company & Delivery Details
Please provide your company name, contact details, and delivery address.
6. Required Delivery Date
If you need your order by a specific date, please let us know when placing your order. We’ll check the production and delivery timeframe to help ensure your order arrives when you need it.
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