Orders and Quantities
Standard Lead Time
Under normal circumstances, ex-stock branded product will be dispatched from our factory within 5-7 working days of receipt of the signed proof assuming the product ordered is in stock. Actual lead times may vary depending on the workload of the factory and we cannot be held responsible for orders taking longer than 5 working days to complete. All lead times quoted are ex-factory and do not include the transit time. Unprinted ex stock orders will be dispatched within 24 hours of receipt and acceptance of an order under normal circumstances assuming we have stock available. Lead times for indent orders vary depending on the manufacturer and method of delivery. They are also influenced by external factors that are beyond our control so our quoted lead time for indent orders are only approximate and can change without notice.
Stock can be reserved for 48 hours at our discretion. The reserve will automatically expire after 48 hours but you can renew it at our discretion if you need more time. If we receive another customer order within the reserve period which requires the reserved stock we will contact you and you will be required to confirm your order immediately or lose your reservation. Reserves cannot be placed on a stock that is promoted as a special offer or end of the line.
Under normal circumstances printed back ordered product will generally be dispatched within 5 working days following goods being receipted into our store. The dispatch date may vary depending on the workload at the time. Your CSR will contact you to notify you of the expected date of dispatch. If your job is urgent please discuss with your CSR. Urgent orders attract an overnight delivery charge.
Urgent orders required to be dispatched in less than 5 days may be accommodated but please check with our customer services representative for approval before placing the order. Once an urgent order is accepted, your required delivery date is entered into our production system and it will be dispatched via overnight freight unless another arrangement has been made and agreed to at the time of order placement. The goods will automatically be sent by this method and the cost will be charged to your account. You will not be contacted about this cost so please be aware that it is your responsibility to check the cost if you need to know the amount in advance. Should your delivery date be critical and we dispatch on time and the package does not arrive as anticipated FOR ANY REASON we shall not be responsible and the full price of the invoice will remain payable.
We reserve the right to supply 2% above or below the quantity ordered as per our general terms of trade. If you require exact quantities please specify this on your order and we will do our best to oblige.
Laser Engraving Individual Names or Sequential Numbering
It is possible to laser engrave or print individual names, sequential numbering, barcodes etc. on products that are suitable for laser engraving or digital printing so please ask for a quotation. One setup charge of $50.00 applies to each list of names supplied.